5 Reasons for a Separate Phone System for Business
Do you have a business phone system?
If not, read on to find out why it’s time for your company to get one. Here are five reasons that separate business phones make sense for most companies.
- Lower Costs
Consumer phone systems are not business phone systems, and that’s because they were designed with home users in mind. As such, their pricing meets consumer needs and expectations.
Business phone systems have a different set of priorities. And these include the need for security features to protect your customer data and scalability options for growth and redundancy.
Business phone systems, therefore, cost more than consumer phone systems. However, they offer much better value for the core business phone functions you actually need. When every dollar counts — and for most businesses, it does — this isn’t an area where you want to compromise.
- Productivity and Efficiency
Business phone calls are about getting things done on time. They aren’t just phone calls but business transactions with real ROI. Small business office phone systems can help your employees be more efficient through features like keypress transfers and auto-call forwarding.
Office phone systems for small business also keep track of phone call success rates and times, which are important measures of employee efficiency that you need for financial reporting purposes. Reports show:
- When a phone call was made
- Who it was to or from
- What happened during the call (answered/missed/closed)
- Hold times
This valuable data about phone performance is much harder to manage effectively using consumer phone systems.
Consumer phone systems have a single phone line connection and may not handle multiple phone lines. This can result in poor performance if you’re trying to handle many calls. And this is a key reason why you should never have a business number on your personal phone.
Business phone systems, on the other hand, handle multiple phone calls easily. They have features like VoIP adapters and failover options for handling concurrent calls.
- Benefits of Cloud Phone System: Security and Reliability
Business phone systems have specific security measures built-in to protect data and prevent outside intrusion. In addition, extensions can be password protected. So, only certain employees can access particular functions based on need or permissions level set by management.
If phones go down, phone system redundancy features can help you recover by automatically rerouting calls to a backup phone line or phone.
Business phone systems also have the capacity to support greater numbers of phone lines than consumer phone systems. This helps to prevent phone calls from going unanswered.
- Flexibility and Future-Proofing
Consumer phone systems are usually tied to a specific broadband provider. And that’s because they need a VoIP adaptor that communicates with your internet service provider’s network. This means consumers must be locked in for set term contracts if they want phone services provided by their ISP at all times.
Business phone systems don’t have this limitation. Instead, extensions can be configured to support many phone lines and phone systems. This can include VoIP phone lines provided by your phone company and phone numbers from specific VoIP providers.
Business phone systems are designed with the future in mind. You can add computers, employees, phone extensions, or phone access ports whenever needed.
Get Business Phone System Today
These five reasons show the importance of having a company phone. If your goal is to provide quality service every time someone calls, using a phone system built specifically for business phone calls makes sense.
We hope you’ve found this post helpful. If you need more information, keep reading our posts.